Refund and Returns Policy

At Planet Club (Estamos Solos En La Galaxia, SL) we want your shopping experience to be clear and straightforward. Below we explain the conditions for cancellation and refund of tickets and reservations purchased through https://www.planetclub.es/.

Cancellation by the user

You may request the cancellation of your purchase within the first 24 hours after placing the order by sending an email to info@partyareamadrid.com.

In that case, you will be refunded the amount paid minus 20% in administrative and management costs, provided that the request is made at least 72 hours before the event takes place.

No changes or cancellations are accepted within the 72 hours prior to the event.

Cancellation or modification by Planet Club

If Planet Club cancels an event, the full amount of the tickets and reservations purchased for that event will be refunded, at no cost to the user.

If Planet Club substantially modifies an event (date, time or other essential conditions), the user may choose between keeping their ticket for the new date or requesting a full refund.

How to request a refund

For any cancellation or refund request, please write to us at info@partyareamadrid.com, stating your order number and the email address used to make the purchase. Once your request has been received and verified, we will notify you by email of the approval or rejection of the refund.

Approved refunds will be made using the same payment method used in the purchase, within a reasonable period depending on the processing times of the banking institution.

Unused tickets

Failure to attend an event without having requested cancellation within the stated deadlines will not entitle you to a refund.

Contact

For any questions relating to cancellations, returns or refunds, you can contact us at info@partyareamadrid.com.