Purchase Terms and Conditions

Introduction

This contractual document governs the General Conditions of the ticket sales service (hereinafter “Conditions”) through the website https://www.planetclub.es/, owned by Estamos Solos En La Galaxia, SL, hereinafter the PROVIDER, whose contact details also appear in the Legal Notice of this website.

These Conditions will remain published on the website for the USER to reproduce and save as confirmation of the contract, and may be modified at any time by the PROVIDER. It is the USER’s responsibility to read them periodically, as those in force at the time of placing orders will apply.

Contracts will not be subject to any formality except in the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws.

By accepting this document, the USER:

• Has read, understands and comprehends what is set out herein.
• Is a person with sufficient legal capacity to contract.
• Assumes all obligations set out herein.

These conditions will have an indefinite period of validity and will apply to all contracts entered into through the PROVIDER’s website.

The PROVIDER informs that the business is responsible and aware of current legislation, and reserves the right to unilaterally modify the conditions, without this being able to affect the terms and conditions that were previously implemented before the modification.

Identity of the Contracting Parties

On one hand, the PROVIDER of the services contracted by the USER is Estamos Solos En La Galaxia, SL, with registered address at C/ Fuente Del Berro 20, 1ºb - Madrid - 28009 (Madrid), VAT number B86660412 and customer service telephone number 915226805.

On the other hand, the USER, registered on the website using a username and password, for which they bear full responsibility for use and custody, and is responsible for the accuracy of the personal data provided to the PROVIDER.

Subject Matter of the Contract

This contract governs the contractual purchase and sale relationship arising between the PROVIDER and the USER at the moment the USER accepts the corresponding checkbox during the online contracting process.

The purchase and sale contractual relationship entails the delivery, in exchange for a specific price publicly displayed on the website, of a ticket sales service.

Correction of Data

If the USER identifies errors in the data published on the website or in documents generated by the contractual relationship, they may notify info@partyareamadrid.com so that Estamos Solos En La Galaxia, SL can correct them as soon as possible.

The USER may keep their data up to date by accessing their user account.

Contracting Procedure

To access the services offered by the PROVIDER, the USER must be of legal age and register on the website by creating a user account. The USER must therefore freely and voluntarily provide the personal data required, which will be processed in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and Organic Law 3/2018 of 5 December (LOPDGDD).

The USER will select a username and password, undertaking to use them diligently, not to make them available to third parties, and to notify the PROVIDER of any loss or theft or possible access by an unauthorised third party, so that the PROVIDER can immediately block them.

Once the user account has been created, the contracting procedure will follow these steps in accordance with Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE):

1. General contracting conditions.
2. Activation of services.
3. Change and returns policy.
4. Right of admission.
5. Claims and online dispute resolution.
6. Force majeure.
7. Competence.
8. General terms of the offer.
9. Price and validity period of the offer.
10. Shipping costs.
11. Payment methods, charges and discounts.
12. Purchase process.
13. Severability and suspension or termination of contract.
14. Warranties and returns.
15. Applicable law and jurisdiction.

1. General Contracting Conditions

Except for any particular written stipulation, placing an order with the PROVIDER implies acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER unless expressly accepted in advance and in writing by the PROVIDER.

2. Activation of Services

The PROVIDER will not activate any service until it has verified that payment has been made.

As the order does not involve the physical delivery of any product — with contracted services being downloaded or activated directly from the website — the PROVIDER will inform the USER in advance of the procedure to follow to carry out this download or activation.

Non-performance of the distance contract

In the case of the provision of a service, it will be available from the moment the USER has made payment and may be downloaded or activated under the PROVIDER’s conditions.

If the contract does not involve the physical delivery of any product but rather an activation or download on a website, the PROVIDER will inform the USER in advance of the procedure to follow to carry out this download.

If the contract cannot be performed because the contracted service is not available within the expected period, the USER will be informed of the unavailability and will be entitled to cancel the order and receive a full refund at no cost, without any liability for damages attributable to the PROVIDER.

In the event of unjustified delay by the PROVIDER in refunding the full amount, the USER may claim twice the amount owed, without prejudice to their right to be compensated for damages exceeding that amount.

The PROVIDER will assume no liability when the download or activation of the service does not take place because the data provided by the USER are false, inaccurate or incomplete.

The service will be considered rendered at the moment the USER has downloaded or activated the service.

3. Change and Returns Policy

The USER may cancel the purchase within the first 24 hours of the purchase by email, with the full amount refunded minus 20% for administrative costs, provided this takes place at least 72 hours before the event. No changes or cancellations are accepted within the 72 hours prior to the event.

For all other cases, no changes or returns of tickets will be accepted, except where the show or recreational activity is cancelled or substantially modified, unless the cancellation or modification occurs after the show or recreational activity has begun and is due to force majeure. This is without prejudice to any claims that may be appropriate under applicable civil and commercial regulations.

4. Right of Admission

In accordance with Article 24.2 of Law 17/1997 of 4 July on Public Spectacles and Recreational Activities, the owners of establishments and organisers of shows or recreational activities, or persons acting on their behalf, may exercise the right of admission. This right may not be used to restrict access in an arbitrary or discriminatory manner, nor to place the user in a position of inferiority, defencelessness or comparative disadvantage. The right of admission must be intended to prevent access by persons who behave violently, who may cause a nuisance to the public or other users, or who may disrupt the normal course of the show or activity. The conditions for exercising the right of admission must be displayed in a visible location at the entrance to the venue, establishment or premises.

5. Claims and Online Dispute Resolution

Any claim that the USER considers appropriate will be attended to as soon as possible at the following contact addresses:

Postal address: Estamos Solos En La Galaxia, SL, C/ Fuente Del Berro 20, 1ºb - Madrid - 28009 (Madrid).
Phone: 915226805
E-mail: info@partyareamadrid.com

Online Dispute Resolution

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free-access platform for online dispute resolution between the USER and the PROVIDER, without recourse to the courts, through the intervention of a third party called a Dispute Resolution Body, which acts as an intermediary between both parties. This body is neutral and will dialogue with both parties to reach an agreement, and may ultimately suggest and/or impose a solution to the dispute.

Link to the ODR platform: http://ec.europa.eu/consumers/odr/

6. Force Majeure

The parties shall not be liable for any failure due to force majeure. The performance of the obligation will be deferred until the force majeure situation ceases.

7. Competence

The USER may not assign, transfer or convey the rights, responsibilities and obligations contracted in the sale.

If any stipulation in these conditions is deemed null and void or impossible to perform, the validity, legality and enforceability of the remainder shall not be affected in any way, nor shall they be modified in any way.

The USER declares to have read, understood and accepted these Conditions in their entirety.

8. General Terms of the Offer

All sales made by the PROVIDER shall be deemed subject to these Conditions.

No modification, alteration or agreement contrary to the Commercial Proposal or to what is stipulated herein shall have effect, unless expressly agreed in writing and signed by the PROVIDER; in such case, these particular agreements shall prevail.

Given the continuous technical advances and improvements to the services, the PROVIDER reserves the right to modify its specifications with regard to the information provided in its advertising, as long as this does not affect the value of the services offered. These modifications shall also be valid if, for any reason, the possibility of supplying the offered services is affected.

9. Price and Validity Period of the Offer

The prices shown for each service include Value Added Tax (VAT) or other taxes that may apply. Unless expressly stated otherwise, these prices do not include shipping or communication costs, handling, packaging, shipping insurance or any other additional services.

The prices applicable to each service are those published on the website and will be expressed in euros. The USER acknowledges that the economic valuation of some services may vary in real time.

Before making a purchase, you can check online all the details of the estimate: services, quantities, price, availability, charges, discounts, taxes and total purchase amount. Prices may change daily until the order is placed.

Once the order has been placed, prices will be maintained regardless of whether the service is available or not.

Every payment made to the PROVIDER entails the issue of an invoice in the name of the registered USER or the company name they provided when placing the order. This invoice can be downloaded in PDF format by accessing the website management panel with the user account.

For any information about the order, the USER may contact us by telephone at 915226805 or by email at info@partyareamadrid.com.

10. Shipping Costs

There are no shipping costs.

11. Payment Methods, Charges and Discounts

The PROVIDER is responsible for financial transactions and offers the following payment methods:

• Credit card.

The USER may use a discount coupon at the time prior to completing the purchase if one has been received from the PROVIDER.

Security measures

The website uses information security techniques generally accepted in the industry, such as SSL, data entered on a secure page, firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorised access to data.

The PROVIDER undertakes not to permit any transaction that is or is considered illegal by credit card brands or the acquiring bank, which may or has the potential to damage their goodwill or influence them negatively.

12. Purchase Process

Cart (budget simulation)

Any service from our catalogue can be added to the cart. In it, only the selected services, quantity, price and total amount are displayed. Once the cart is saved, taxes, charges and discounts will be calculated based on the data entered.

Carts have no administrative binding effect; they are simply a section where a budget can be simulated without commitment by either party.

From the cart, an order can be placed by following these steps:

1. Check billing details.
2. Check the service delivery method (download, activation, etc.).
3. Select the payment method.
4. Place the order (purchase).

Once the order is processed, the system instantly sends an email to the PROVIDER’s management department and another to the USER’s email confirming the order.

13. Severability and Suspension or Termination of Contract

If any of these terms and conditions is deemed illegal, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any of the remaining conditions.

The PROVIDER may, without prior notice, suspend or terminate the USER’s access to its services, in whole or in part, for any valid reason, including, without limitation, when the USER does not comply with or follow any of the obligations established in this document or any applicable legal provision, licence, regulation, directive, code of practice or usage policy.

When exercising any of its rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other right, power or remedy that may be available.

14. Warranties and Returns

Warranties shall be governed by the provisions set out in the title “Warranties and after-sales services” of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.

15. Applicable Law and Jurisdiction

These conditions shall be governed or interpreted in accordance with Spanish legislation in all matters not expressly established herein. Any dispute arising from the provision of the products or services subject to these Conditions shall be submitted to the courts and tribunals of the USER’s place of domicile, the place of performance of the obligation, or the location of the property if it is real estate.